Choose a category
below that best fits your problem:
- Requirements
- Retrieving Documents
- Resolving Printing Issues
- Windows PC
- Microsoft Internet Explorer browser
- PDF software
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Internet Explorer is the required browser. No other browser will work.
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If you experience problems using DocsDirect Online, it is likely that your
browser settings are preventing proper operation. The following settings are
required from the Internet Explorer Tools menu:
Pop-up Blocker > Pop-up Blocker Settings
- Address of website to allow:
- *.docsvr.com
- *.docsdirect.com
| |  |
Internet Options > Security tab > Trusted Sites > Sites:
- Require server verification (https:) for all sites in this zone =
unchecked
- Add this website to the zone:
| |  |
(Advanced only)
Trusted sites > Custom Level:
- ActiveX controls and plug-ins
- Automatic prompting for ActiveX controls = Enable
- Download signed ActiveX controls = Enable or Prompt
- Run ActiveX controls and plug-ins = Enable or Prompt
- Script ActiveX controls marked safe for scripting = Enable or
Prompt
- Downloads
- Scripting
- Active scripting = Enable or Prompt
NOTE: 3rd party security software may also
interfere with DocsDirect Online and cause the browser to block certain
functionality. To see if this may be the issue causing your problems,
temporarily disable or turn off any security products completely and try
accessing DocsDirect Online. You may find that you need to whitelist
the DocsDirect domains (docsdirect.com and docsvr.com). Remember to (re)enable or turn back on the
security products, once done with this process. Disabling security
products can put your computer at risk.
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Click here to
go to the DocsDirect Online Browser Test page to verify proper settings for
Javascript, ActiveX and Cookies.
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There is a known
compatibility issue with Calyx Point Version 9. The import process does work;
however, once the import is complete, you will need to open Internet Explorer
and navigate to DocsDirect.com directly and login using your username and
password. From there you will be able to complete the submission
process.
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If you need to print a prepared document package, you should have been given
a "QuickCode" by a DocsDirect associate or your Lender. This QuickCode is a
unique code assigned to a specific closed loan package. After entering a valid
QuickCode, you will receive instructions for printing the corresponding
documents.
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"QuickCodes" give a user access to print closing documents from DocsDirect. A
unique "QuickCode" is assigned to each set of completed (ready to
print) loan documents. When a set of loan documents is completed, the
company responsible for printing those documents (usually a Closing Agent) will
be notified that the documents are ready to print and of the corresponding
"QuickCode" for that set of documents.
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If you have been given a "QuickCode", but it does not work, or you have
misplaced a "QuickCode", the most efficient solution, when possible, is to
contact the person who gave you the "QuickCode". If that is not possible, you
may complete our Technical
Assistance Form. Please supply as much information as possible such as: (a)
Borrower's first and last name (b) Loan Number (c) Property Address (d) The
non-functioning "QuickCode" (e) Lender, etc.
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We are instructed by the Lender on how this is to be handled. Different
arrangements may be made for individual circumstances. In most cases, a member
of the DocsDirect staff will contact you with a "QuickCode" when the file is
completed.
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Do not attempt to print corrected documents prior to being notified that
corrected or redrawn documents are available. At that time, your DocsDirect
associate or Lender will notify you of the current QuickCode for downloading
corrected or redrawn documents.
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Please contact the Lender to address this situation. Delivery via U.S. mail,
overnight delivery or some other method of document delivery may be arranged at
their discretion.
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If you receive an error "This Page Cannot be Found" or "This Page Cannot be
Displayed" after selecting your file code from the Document Pickup and Print
page, please complete a technical assistance form. Please include Borrower's Name and
QuickCode (if applicable) for the file you were attempting to print in
the "Question" section of the form. A technical assistant will respond to your
request as quickly as possible.
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This issue can nearly always be resolved by obtaining and installing the most
recent print driver available for your particular make and model printer. Most
printer manufacturers, including Hewlett Packard, provide free printer driver updates from
their Web sites.
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It is recommended that documents downloaded from our Internet site should be
printed on a high quality laser printer. However, if you are printing using
Adobe Acrobat Reader, the use of Bubble-jet, Deskjet or Ink-jet printers is
acceptable in most circumstances unless otherwise specified by a
Lender/Investor, local recording jurisdiction, etc. Dot-Matrix printers would
not produce the desired results.
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