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Support FAQ

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What are the requirements when using DocsDirect Online?

  • Windows PC
  • Latest version of Microsoft Edge browser
  • PDF software

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Is DocsDirect compatible with Windows 11?

Yes.  DocsDirect is compatible with Windows 11.  Requirements​:

  • Microsoft Edge
    • You only have the option of using the Microsoft Edge web browser with Windows 11.  Please see next FAQ item "How to use Microsoft Edge" for proper setup
  • Notify DocsDirect support

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How to use Microsoft Edge?​

While the Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022, Microsoft has provided a path for Internet Explorer-based websites and applications from within Microsoft Edge (Microsoft’s newest web browser).  According to Microsoft “The same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode.”  Read below for how to configure this setup to work with DocsDirect.​​

NOTE:  Microsoft is continuously updating IE Mode in Edge.  Please check back here for the latest, most up-to-date information.

  • Prerequisites
    • Windows 8 or Windows 10 fully updated
      • NOTE: Windows 7  has been found to work but produces inconsistent results
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    • Microsoft Edge version 92 (92.0.925.0 or later)
      • To Update Edge
        • … > Help and feedback > About Microsoft Edge
          • ​should auto update
          • restart (button) (if applicable)​​​​​​
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    • Trusted Sites
      • Internet Options > Security tab > Trusted Sites > Sites
        • Windows Search Box > "internet options"
        • Control Panel
          • ​Start > Windows System > Control Panel > Internet Options
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​

  • Edge Configuration (using Local Site List)
    • … > Settings > Default browser
      • Allow sites to be reloaded in Internet Explorer mode = Allow
      • restart (button)​​​
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  • Internet Explorer mode pages > Add​
    • https://home.docsdirect.com
    • http://secure.docsvr.com/primary/default.asp
    • https://secure.docsvr.com/primary/default.asp
    • https://​secure.docsvr.com/primary/defaultImport.asp
    • http://web1.docsvr.com/primary/default.asp
    • https://web1.docsvr.com/primary/default.asp
    • https://​web1.docsvr.com/primary/defaultImport.asp
    • http://web30.docsvr.com/primary/default.asp
    • https://web30.docsvr.com/primary/default.asp
    • https://​web30.docsvr.com/primary/defaultImport.asp
    • NOTE: the above addresses do NOT apply to the Enterprise Mode Site List. For that list see Additional Information at the bottom of this FAQ item
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NOTE: you will be required to re-add the above pages/sites to this list every 30 days*

*to avoid this, your IT department can implement an Enterprise Mode Site List or for advanced setup or guidance please contact DocsDirect Support

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  • Test
    • Close all Edge browser windows
    • Open Edge and navigate to https://home.docsdirect.com
    • If desired​, close Edge reminder that you are running in IE mode​ by using the "X" on far right​
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NOTE: the reminder will re-appear once browser navigation goes away from a DocsDirect address​​*

*to avoid this, your IT department can implement an Enterprise Mode Site List or for advanced setup or guidance please contact DocsDirect Support

​
    • ​​Login to DocsDirect
  • Additional Information
    • Enterprise Mode Site List
      • home.docsdirect.com
      • secure.docsvr.com
      • web1.docsvr.com
      • web30.docsvr.com

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Can I use Google Chrome?

Microsoft Edge is the required browser.  No other browser will work.

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How do I access documents from the DocsDirect Web site?

If you need to print a prepared document package, you should have been given a "QuickCode" by a DocsDirect associate or your Lender. This QuickCode is a unique code assigned to a specific closed loan package. After entering a valid QuickCode, you will receive instructions for printing the corresponding documents.

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What's a "QuickCode" and how do I get one?

"QuickCodes" give a user access to print closing documents from DocsDirect. A unique "QuickCode" is assigned to each set of completed (ready to print) loan documents. When a set of loan documents is completed, the company responsible for printing those documents (usually a Closing Agent) will be notified that the documents are ready to print and of the corresponding "QuickCode" for that set of documents.

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What if my "QuickCode" doesn't work or I lost my "QuickCode"?

If you have been given a "QuickCode", but it does not work, or you have misplaced a "QuickCode", the most efficient solution, when possible, is to contact the person who gave you the "QuickCode". If that is not possible, you may complete our Technical Assistance Form. Please supply as much information as possible such as: (a) Borrower's first and last name (b) Loan Number (c) Property Address (d) The non-functioning "QuickCode" (e) Lender, etc.

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Will the Lender provide me with a "QuickCode"? Or does your company provide us with one?

We are instructed by the Lender on how this is to be handled. Different arrangements may be made for individual circumstances. In most cases, a member of the DocsDirect staff will contact you with a "QuickCode" when the file is completed.

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My loan package required corrections after I printed the full package. Can I use the same "QuickCode" to pull the corrected documents?

Do not attempt to print corrected documents prior to being notified that corrected or redrawn documents are available. At that time, your DocsDirect associate or Lender will notify you of the current QuickCode for downloading corrected or redrawn documents.

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If I am technically unable to print documents from the Web site, how can I obtain document packages?

Please contact the Lender to address this situation. Delivery via U.S. mail, overnight delivery or some other method of document delivery may be arranged at their discretion.

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What do I do when, after selecting my file, I receive a message "This Page Cannot be Found" or "This Page Cannot be Displayed"?

If you receive an error "This Page Cannot be Found" or "This Page Cannot be Displayed" after selecting your file code from the Document Pickup and Print page, please complete a technical assistance form. Please include Borrower's Name and QuickCode (if applicable) for the file you were attempting to print in the "Question" section of the form. A technical assistant will respond to your request as quickly as possible.

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When printing some documents in PDF format all the words run together with no spaces between them, however, everything looks fine on the screen. Is there an error in the documents, or is it my system?

This issue can nearly always be resolved by obtaining and installing the most recent print driver available for your particular make and model printer. Most printer manufacturers, including Hewlett Packard, provide free printer driver updates from their Web sites.

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Are forms printed on ink-jet, bubble-jet or Dot-Matrix printers acceptable?

It is recommended that documents downloaded from our Internet site should be printed on a high quality laser printer. However, if you are printing using Adobe Acrobat Reader, the use of Bubble-jet, Deskjet or Ink-jet printers is acceptable in most circumstances unless otherwise specified by a Lender/Investor, local recording jurisdiction, etc. Dot-Matrix printers would not produce the desired results.

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