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Common Browser Solutions

Internet Explorer is Required

DocsDirect requires Internet Explorer to access the site. Internet Explorer is included in all versions of Windows. If you have uninstalled or need to re-install, download at the link below.

Download Internet Explorer

Windows 10 Compatibility

DocsDirect Online is NOT compatible with the out-of-the-box browser in Windows 10 (named Edge).

However, Internet Explorer ships with Windows 10 and will still work with DocsDirect Online.

To access Internet Explorer in Windows 10:

    1. Click the start icon
    2. Click "All apps"
    3. Scroll down to and click "Windows Accessories"
    4. ​Highlight and click "Internet Explorer"


DocsDirect Online should function just as it did before.


How To Enable ActiveX in Internet Explorer

An Active X control must be installed to run DocsDirect. Internet Explorer may not be configured to download ActiveX controls for security reasons, or you may have declined to install the ActiveX control when Internet Explorer prompted you to download, install, or run the control.

To change the way Internet Explorer handles ActiveX controls, follow the below steps:

  1. Open Internet Explorer.
  2. Click the Tools menu, and then click Internet Options.
  3. On the Security tab, click the Custom level button.
  4. Scroll down the Security Settings list until you see ActiveX controls and plug-ins.
  5. For Automatic prompting for ActiveX controls, click Enable.
  6. Scroll down to Download signed ActiveX controls and click Enable or Prompt.
  7. Scroll down to Run ActiveX controls and plug-ins and click Enable or Prompt.
  8. Scroll down to Script ActiveX controls marked safe for scripting and click Enable or Prompt.
  9. Click OK, and then click OK again.

How to disable ActiveX Filtering in Internet Explorer.(Only versions 9 and above)


When visiting a webpage containing ActiveX controls, Internet Explorer will prevent the controls from loading. Internet Explorer displays an icon in the address bar to indicate that the ActiveX controls have been filtered:

If you visit a webpage that contains ActiveX content you want to view, filtering for that website can be turned off. Click the icon to display the fly-out window.

From here you can choose to turn off ActiveX Filtering. Once action has been taken, Internet Explorer refreshes the page to ensure that all ActiveX content on the webpage runs. After ActiveX Filtering for the webpage, the icon on the address bar changes state accordingly.


How to run 32bit Internet Explorer

DocsDirect Online requires 32 bit Internet Explorer in order to function properly. Confirm you are running the correct version of Internet Explorer by following these steps.

  1. Close all open Internet Explorer windows.
  2. Navigate to your start button, and click the icon for "Internet Explorer" Make sure there is NOT a (64 bit) suffix.

Known Compatibility Issue with Point 9

There is a known compatibility issue with Calyx Point Version 9. The import process does work, however, once the import is complete, you will need to open Internet Explorer and navigate to directly and login using your user name and password. From there you will be able to complete the submission process.

How to run in Compatibility Mode

Because the directions can differ depending on the version of Windows and Internet Explorer you have, please use the link below to navigate to and select the appropriate browser for directions on the proper steps to take in order to resolve the issue.

How to set compatibility view (